Refund & Returns Policy

Refunds and Returns Policy for by Mills Designs

Effective Date: 2/9/23

We want you to be completely satisfied with your purchase from If for any reason you are not happy with your product, we offer a straightforward and fair Returns and Refunds Policy. Please read this policy carefully to understand the process, conditions, and timeframes for returns and refunds.

  1. Eligibility for Returns and Refunds

You are eligible for a return and refund if:

a) The product is unused, in its original condition, and in the original packaging. b) You initiate the return process within 30 days from the date of purchase. c) You provide proof of purchase, such as an order number or receipt.

Please note that customized or personalized products are non-returnable unless there is a manufacturing defect or an error on our part.

  1. Initiating a Return

To initiate a return, please follow these steps:

a) Contact our Customer Support Team at  to request a Return Authorization (RA) number. This number is essential for processing your return. b) Pack the product securely in its original packaging and include a copy of your purchase receipt or order number. c) Clearly label the package with the provided RA number and our return address:

Mills Designs Southwood Road, Tunbridge Wells, Kent, TN4 8UX, United Kingdom

  1. Return Shipping Costs

If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs. However, if the return is due to personal preference or other reasons not attributable to us, the customer will be responsible for the return shipping costs.

  1. Processing Time and Refunds

Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria. We will process your refund within 30 days, after receiving the returned product. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer’s policies.

  1. Exchanges

If you wish to exchange your product for a different product, please follow the return process mentioned above and specify the desired exchange in your return request. If the exchange is due to a manufacturing defect or an error on our part, we will cover the cost of shipping the new product to you.

  1. Contact Information

If you have any questions, concerns, or require assistance with the return process, please contact our Customer Support Team at . Our team is available Monday to Friday, 9:00 AM to 5:00 PM GMT to assist you.

  1. Amendments

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes to the policy will be posted on our website, and the effective date will be updated accordingly.

By making a purchase from, you acknowledge and agree to our Refunds and Returns Policy. Please review this policy carefully before making any purchases. If you do not agree with this policy, you should not make any purchases from us.